Our Commitment to You
At Indigo Expedition, we believe that exceptional travel experiences begin with clear communication and fair policies. Our Standard Booking Conditions are designed to protect both you and us, ensuring a seamless journey from booking to adventure. We're committed to transparency, flexibility, and your complete satisfaction.
Transparent Policies
No hidden fees or surprise charges. We clearly outline all costs and conditions upfront so you can book with confidence.
Flexible Options
We understand plans can change. Our flexible booking and cancellation policies are designed with your needs in mind.
Dedicated Support
Our travel experts are here to assist you throughout your journey, from initial inquiry to your return home.
Why Travel With Indigo Expedition?
When you book with Indigo Expedition, you're not just purchasing a trip - you're investing in an experience crafted with care, expertise, and a deep respect for the destinations we visit. Our commitment to responsible tourism means your journey supports local communities and preserves natural environments for future generations.
Simple Booking Process
Booking your adventure with Indigo Expedition is straightforward and hassle-free. Follow these simple steps to secure your journey of a lifetime.
Inquire & Customize
Contact us with your travel preferences and we'll help craft your perfect itinerary.
Secure Your Spot
Place your deposit to confirm your booking and lock in your preferred dates.
Finalize Details
Complete your payment and provide necessary travel documents 60 days before departure.
Prepare & Travel
Receive your comprehensive trip information and embark on your unforgettable journey.
Quick Confirmation
We typically confirm bookings within 24 hours, getting you one step closer to your adventure.
Personalized Service
Our travel experts are available to answer questions and customize your experience.
Payment Policies
We've designed our payment policies to be fair and flexible, making it easy for you to secure your adventure while managing your budget.
Deposit Requirements
- A refundable deposit is required to secure your booking
- Deposit amount varies by trip - details provided at booking
- Full payment due 60 days before departure
- For bookings within 60 days of departure, full payment required
- Multiple payment options available for your convenience
Price Guarantee
- Trip prices guaranteed upon deposit payment
- No surprise price increases after booking
- Transparent pricing with no hidden fees
- Currency fluctuations protection for 60 days
- Early booking discounts available on select trips
Financial Security
- All payments processed through secure systems
- Financial protection for your peace of mind
- Clear refund policies in case of cancellations
- Transparent breakdown of all costs
- Payment plans available for most trips
Flexible Payment Plans
We understand that paying for your dream adventure all at once isn't always feasible. That's why we offer flexible payment plans on most of our trips. Spread the cost over several months leading up to your departure, making your journey more accessible without compromising on quality or experience.
Cancellation Policy
We understand that plans can change unexpectedly. Our cancellation policy is designed to be fair to both you and us, providing clarity and options when adjustments are needed.
Cancellation by You
If you need to cancel your trip, please notify us in writing. Cancellation fees apply as follows:
| Time Before Departure | Cancellation Fee | Your Options |
|---|---|---|
| 60+ days | Loss of deposit only | Full refund of payments beyond deposit |
| 30-59 days | 50% of trip cost | 50% refund or transfer to future trip |
| Less than 30 days | 100% of trip cost | Trip credit for future travel (conditions apply) |
Cancellation by Us
- We reserve the right to cancel trips that don't meet minimum participant numbers
- Full refund or option to transfer to another trip
- Notification provided at least 45 days before departure
- Assistance with alternative arrangements
- Compensation for significant itinerary changes
Force Majeure
- Refers to circumstances beyond our control
- Includes natural disasters, political instability, pandemics
- Trip credit for future travel offered
- Refund minus non-recoverable costs
- Flexible rebooking options
Travel with Confidence
We highly recommend purchasing comprehensive travel insurance that includes cancellation coverage. This protects your investment against unexpected circumstances that might prevent you from traveling, giving you peace of mind as you plan your adventure.
What's Included in Your Trip
We believe in transparent pricing with no hidden costs. Here's exactly what you can expect to be included in your Indigo Expedition adventure.
Inclusions
- All accommodation as specified in your itinerary
- All transportation during the trip
- Services of our expert local guides
- Meals as specified in trip details
- Entrance fees to sites and national parks
- Cultural activities and experiences
- 24/7 local support during your trip
Exclusions
- International or internal flights unless specified
- Airport transfers, taxes, and excess baggage charges
- Meals not specified in the trip information
- Visa and passport fees
- Travel insurance (mandatory for all travelers)
- Optional activities and personal expenses
- Tips and gratuities
Added Value
When you travel with Indigo Expedition, you receive more than just a standard tour. Our trips include unique cultural interactions, behind-the-scenes access, and expert guidance that transforms a vacation into a transformative journey. We carefully curate each element of your experience to ensure authenticity, comfort, and unforgettable memories.
Travel Preparation
Proper preparation ensures a smooth and enjoyable journey. Here's what you need to know before you depart.
Passports & Visas
- You are responsible for valid travel documents
- Passport must be valid for at least 6 months beyond your return date
- Check visa requirements for your nationality
- We provide supporting documents for visa applications
- Not liable for issues with incorrect documentation
Travel Insurance
- Comprehensive travel insurance is mandatory
- Must cover medical expenses, evacuation, and repatriation
- Cancellation and curtailment coverage recommended
- Provide insurance details before departure
- We can recommend reputable insurance providers
Health & Fitness
- Advise us of any medical conditions or dietary requirements
- Ensure fitness level matches trip requirements
- Consult your doctor about vaccinations and medications
- Carry adequate supplies of prescription medications
- Travel with a basic first aid kit
Pre-Departure Checklist
Frequently Asked Questions
Full payment is due 60 days before your departure date. If you're booking within 60 days of departure, full payment is required at the time of booking to secure your spot. We'll send you a reminder email before your payment is due to ensure you don't miss the deadline.
If you need to cancel, please notify us in writing as soon as possible. Cancellation fees depend on how far in advance you cancel: 60+ days before departure - loss of deposit only; 30-59 days - 50% of trip cost; less than 30 days - 100% of trip cost. We strongly recommend travel insurance with cancellation coverage.
Yes! We understand that paying for a trip all at once isn't always feasible. We offer flexible payment plans on most of our trips, allowing you to spread the cost over several months. Contact our team to discuss options that work with your budget.
In the rare event that we need to cancel a trip (typically due to not meeting minimum participant numbers or unforeseen circumstances), we will notify you at least 45 days before departure and offer you a full refund or the option to transfer to another trip. We'll also help you make alternative arrangements if needed.
Yes, comprehensive travel insurance is mandatory for all our travelers. It protects you against unexpected events such as trip cancellations, medical emergencies, lost luggage, and other unforeseen circumstances. We can recommend reputable insurance providers that offer coverage suitable for our types of adventures.
We understand that plans can change. While changes are subject to availability and may incur additional costs, we'll do our best to accommodate your requests. Contact us as soon as possible if you need to make amendments to your booking.
Ready to Begin Your Adventure?
Our transparent booking conditions are designed to give you confidence and peace of mind as you plan your journey. With flexible policies, dedicated support, and a commitment to your satisfaction, booking with Indigo Expedition is the first step toward an unforgettable experience.
Book Your Adventure TodayHave questions? Our travel experts are here to help - contact us anytime!
